Contact information

Last Updated: January 15, 2026

At Lillian, we value our relationship with our customers. Whether you have a question about our handmade process, need help with sizing, or wish to share feedback, we are here to assist you.

 General Inquiries

For questions regarding your order, product details, or shipping status, please reach out to our support team through any of the following channels:

  • Email: [store.lillian.in@gmail.com]

  • Instagram Direct Message: @lillian.store.in

  • Response Time: We aim to respond to all general inquiries within 48 hours (Monday to Saturday, 10:00 AM – 6:00 PM IST).

 Grievance Redressal Mechanism

In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, Lillian has appointed a Grievance Officer to address any consumer complaints or disputes.

If your concern has not been resolved through our general support channels, you may escalate the matter to:

  • Grievance Officer: [Gurdev Kaur]

  • Designation: Founder/Grievance Redressal Head

  • Email: [store.lillian.in@gmail.com] (Please mention "GRIEVANCE" in the subject line)

  • Postal Address: [sham nagar, tilak nagar, oppo indian bank 110018, Delhi, India]

Statutory Timelines:

  • Acknowledgment: We will acknowledge the receipt of your complaint within 48 hours.

  • Resolution: We are committed to resolving all valid grievances within one month from the date of receipt

Important Reminders

  • Order Numbers: Please always include your Order Number in your communication to help us assist you faster.

  • Evidence for Claims: For complaints regarding damaged or incorrect items, please attach the required videography and photographic evidence as per our [Return & Claim Policy].

  • Security Warning: Lillian will never ask you for your bank OTP, credit card CVV, or passwords. Please do not share these details with anyone claiming to represent the brand.